Public register.
Not review site.
Seven principles that protect both tenants and the integrity of the record.
Facts > vibes
Records are typed events with dates and evidence — not free-form reviews. Defensible by design.
Evidence is the gate
No evidence, no publication. Tribunal orders, leases, condition reports, ledgers, photos, emails, receipts.
Right of reply, free
Every record is sent to the agency before publication. Their reply publishes alongside.
Defamation law, by design
We rely on the established defences in the Defamation Act 2005: truth, honest opinion, qualified privilege, public interest (s.29A).
Tenant identity is sacred
Submitters are never named. Agencies never see who filed. Tenancy dates shown as recency bands. Audit-logged.
No blacklisting, ever
No tenant search. Agency dashboards limited to records about themselves. Misuse = banning + civil action.
Privacy, the APP way
APP-compliant. Encrypted evidence. Transparent retention. Australian data residency where available.
How we score.
Deterministic. No black-box AI. The full formula is public. Scores rebuild nightly.